The July 2022 VOX POP survey asked about:

  • Financial Stability Tracker
  • Waste Collection Services
  • Household Recycling Centres
  • Waste collection issues and Problems
  • Maintenance and Cleanliness
  • Local Priorities

1,043 local people completed this survey, meaning results for Hull are reported with a confidence interval of 3.03% at a 99% confidence level (e.g. we are 99% certain that the actual result falls within +/-3.03 percentage points of the reported figure).

An infographic summary of the results can be found here: July 2022 Infographic

A more detailed analysis report can be found here: July 2022 Report

Financial Stability Tracker

Indicator March 2022 May 2022 July 2022
Keeping up with bills / credit commitments without any difficulties 45% 43% 42%
Keeping up with bills / credit commitments, but it is a struggle from time to time 33% 37% 32%
Keeping up with bills / credit commitments, but it is a constant struggle 10% 10% 13%
Falling behind with some bills / credit commitments 3% 3% 4%
Having real financial problems, have fallen behind with many bills / credit commitments 3% 2% 1%
Don’t have any bills / credit commitments 2% 1% 1%


According to our latest survey (July 2022):

• The majority of respondents (74%) are either keeping up without any difficulties (42%) or only struggling occasionally (32%).
• 18% find it a constant struggle to keep up (13%), are falling behind financially (4%) or are having real financial problems (1%).

• Compared to March 2022, there has been 4 percentage point shift away from those who are financially managing towards those who are seriously struggling.
• This is in large part due to a significant increase (+3 percentage points) in those respondents who keeping up with bills / credit commitments but finding it a constant struggle

Analysis now suggests that those who are struggling the most financially include, in order,:

• Group B: Economically Inactive Singles in Public Rented Flats
• Group A: Pensioners in Small Public Rented Flats
• Residents from BAME backgrounds
• Group E: Low Income Residents in High Density Non-Council Terraced Houses
• Group C: Young Families with Dependent Children in Public Rented Houses in High Deprivation
• Group D: Low Income Families on Established “Council Estates”
• Residents with an illness or impairment
• Young people (aged 16 – 34)

Waste and Street Scene Services

Waste Collection Services

    The significant majority of respondents are satisfied or very satisfied with:

  • Their waste service overall (86%)
  • Their black bin service overall (87%)
  • Their blue bin service overall (89%)
  • Their brown bin / food bin service overall (89%)

Since 2018, there has been a significant increase in satisfaction with the waste service overall (+7 percentage points) but a significant decrease in satisfaction with the brown bin / food bin service overall (-6 percentage points).

Household Recycling Centres

  • Three quarters of respondents (75%) have used a household waste recycling centre in the last two years.
  • The significant majority of users are satisfied or very satisfied with household waste recycling centres overall (91%).
  • Compared to when the same question was asked in 2021, there has been a significant increase in satisfaction with household waste recycling centres overall amongst users (+15 percentage points).

Waste Collection Problems and Issues

  • 62% of respondents have experienced at least one of the waste collection problems or issues listed in the survey in the last two years.
  • This is a significant decrease compared to when the question was asked in 2020 (-13 percentage points).
  • The most common problems experienced in the last two years are respondents bins not being returned to their proper place (30%) and respondents not being provided with new liners when requested (23%)
  • This is followed by missed black bin collections (19%) and missed blue bin collections (16%).
  • Just under a third of respondents (31%) have contacted the council in the last two years to make a complaint or enquiry about the waste collection service or bins.
  • Satisfaction amongst those who have tends to be low, especially when it comes to the ease of contacting the council (35%) and the ease of getting through to the council (31%)

Maintenance and Cleanliness

  • Less than 40% of respondents are satisfied or very satisfied with any of the aspects of street cleanliness listed in the survey.
  • In particular, a significantly low percentage of respondents are satisfied or very satisfied with the cleanliness of Hull overall (25%) and the frequency of street cleaning (25%).
  • However, since this question was last asked in 2020, there has been a significant increase in respondents satisfaction with the cleanliness of their local area (+8 percentage points).

Local Priorities

  • Over half of respondents (58%) believe that litter is a big problem in their local area.
  • This is followed by half (50%) who believe that fly-tipping is a big problem in their local area.
  • A third of respondents (35%) have contacted the council in the last two years about a problem with the cleanliness / maintenance of their local area
  • The most reported problems are fly-tipping (21%), litter (13%), litter bin emptying (10%) and litter bin maintenance / condition (9%).
  • There is a significant difference between the proportion of people who perceive these to be big issues in their local area and the proportions who actually report a problem with them.
  • Satisfaction amongst those who have reported a problem tends to be low, and since this question was last asked in 2018, there has been a significant decrease in respondents satisfaction with the ease of contacting the council (-14 percentage points) and the helpfulness of staff (-13 percentage points).