Accessibility statement for the Hull Data Observatory

This accessibility statement applies to

The Hull Data Observatory is run by Hull City Council’s Insight Team.

We are committed to making sure that everyone can use this website.

This includes committing to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

That means the Hull Data Observatory should allow users to:

  • change colours, contrast levels, fonts and font sizes
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

Visit the AbilityNet website for advice on making your device easier to use if you have a disability.

How accessible is the Hull Data Observatory

We know some parts of the website are not fully accessible –

  • most PDF documents are not fully accessible to screen reader software
  • colour contrast is insufficient on some elements
  • other accessibility issues exist with elements of the site provided by our third party supplier (ESRI UK)

Feedback and contact information

If you need information on our website in a different format such as –

  • accessible PDF
  • large print
  • easy read
  • audio recording
  • braille

Please use email address

We’ll consider your request and get back to you within five working days dependent on the urgency of your request.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of our website. If you find any problems not listed on this page or think we are not meeting accessibility requirements –

Please use email address

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint you can contact the Equality Advisory and Support Service (EASS).

Visit the Equality Advisory and Support Service website

Technical information about this website’s accessibility

Hull City Council’s Insight Team is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

We are currently undertaking a full accessibility test of all pages using the Silktide system.

A full list of non-compliance will be included below once this testing is complete.

However, initial testing has already identified the content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations


    • WCAG AA 2.4.7 – not all controls change appearance when selected
    • WCAG A 2.4.1 – some links exist that link to an anchor that does not exist
    • WACG A 2.4.4 – Not all links explain their purpose
    • WACG A 2.4.4 – Some link text is the same for different destinations


    • WCAG AA 1.4.10 – some of our pages scroll in two dimensions on mobile devices

Colour contrast

    • WACG AA 1.4.3 – There is insufficient contrast for text.


    • WACG A 1.3.1 – all form controls do not have labels


Many of our PDF documents are not fully accessible as they are not machine-readable. We are working towards amending the existing PDFs and ensuring processes are in place to ensure newly published PDFs meet accessibility standards.

    • WACG A 1.1.1 – some of our PDFs are not machine readable
    • WACG A 1.3.1 – PDFs do not have a specified heading
    • WACG A 2.4.2 – some of our PDFs do not have a defined tilte
    • WACG A 3.1.1 – some of our PDFs do not have a default language specified
    • WACG A 2.4.2 – some of our PDFs have weak titles
    • WACG AA 2.4.5 – some of our long PDFs do not use bookmarks to aid navigation

Alternative text

    • WACG A 1.1.1 – some of our adjacent links point to the same destination
    • WACG A 1.1.1 – some of our alternative text is the same as adjacent text.


    • WACG A 1.3.1. – not all of our tables have headers
    • WACG A 1.3.1 – not all headings include text


    • WACG A 1.3.1- lists of related links are not all written as lists.

Duplicate IDs

    • WACG A 4.1.1 – not ID all attributes on a page are unique

Third party sites

We use a third party provider (ESRI UK) to provide some functions and tasks for our web users such as reports, dashboards and mapping etc.

We are working with this supplier to address any accessibility issues with their products, to ensure we provide a robust and accessible solution for you across all of our online services.

ESRI UK have conducted a Web Accessibility Overview outlining how InstantAtlas reports, dashboards and websites meet the Web Content Accessibility Guidelines (WCAG).

View the InstantAtlas Accessibility Overview

Content that is not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

This website is a replacement site for the previous Hull IS Data Observatory site and the project initiation was prior to the accessibility regulations coming into effect.

This has resulted in this new site being non-conformant with the accessibility regulations.

We have performed a test of the website’s accessibility using the Silktide system.

Following testing we identified the issues listed above.

Our commitment to you, is that we will continue to work with our supplier to rectify any issues.

When we update our website we will carefully monitor new content to ensure it meets accessibility standards. 

Preparation of this accessibility statement

This statement was prepared on 5 May 2021.

It was last reviewed on 5 May 2021.

This website was last tested using the Silktide system on 30 April 2021.

400 pages (of a potential 604 pages) were tested.