Accessibility

ACCESSIBILITY

Accessibility statement for the Hull Data Observatory

This accessibility statement applies to data.hull.gov.uk

The Hull Data Observatory is run by Hull City Council’s Insight Team.

We are committed to making sure that everyone can use this website.

That means the Hull Data Observatory should allow users to –

  • change colours, contrast levels, fonts and font sizes
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

Visit the AbilityNet website for advice on making your device easier to use if you have a disability.

How accessible is the Hull Data Observatory

We know some parts of the website are not fully accessible –

  • colour contrast is insufficient on some elements
  • issues with the sites html coding make many lists and tables non-accessible
  • other accessibility issues exist with elements of the site provided by our third-party supplier (ESRI UK)
  • most PDF documents are not fully accessible to screen reader software

Feedback and contact information

We’re always looking to improve the accessibility of our website.

Contact the Insight Team if –

  • you find any problems not listed on this page or think we are not meeting accessibility requirements
  • you need information on our website in a different format such as such as –

    • an accessible PDF
    • large print
    • easy read
    • audio recording
    • braille

Email us at insight@hullcc.gov.uk

We’ll consider your request and get back to you within five working days dependent on the urgency of your request.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint you can contact the Equality Advisory and Support Service (EASS).

Visit the Equality Advisory and Support Service website

 Compliance status

Hull City Council’s Insight Team is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-compliant content

Some of the content of the website is non-accessible for the following reasons.

  • Non-compliance with the accessibility regulations
  • PDF’s

Non-compliance with the accessibility regulations

We have undertaken a full accessibility test of all pages using the Silktide system which has highlighted the following non-compliance issues:

 Non-compliance with A Standard

  •  WCAG 2.0 A 1.1.1 – Some of our adjacent links point to the same destination
  • WCAG 2.0 A 1.3.1 – Not all tables have headers
  • WCAG 2.0 A 1.3.1 – Not all headings include text
  • WCAG 2.0 A 1.3.1 – Not all lists or groups of links are written semantically
  • WCAG 2.0 A 1.3.1 – Not all table headings have a scope
  • WCAG 2.0 A 2.1.1 – Not all functionality is available to keyboard users
  • WCAG 2.0 A 2.4.4 – Not all links explain their purpose
  • WCAG 2.0 A 2.4.4  – Some link text is the same for different purposes
  • WCAG 2.0 A 3.2.2 – Not all forms have a submit button
  • WCAG 2.0 A 4.1.1 – Not all lists are marked up correctly
  • WCAG 2.0 A 4.1.1 – There are duplicate IDs

 Non-compliance with AA Standard

  • WCAG 2.1 AA 1.3.5 – The purpose of all fields is not identified programmatically
  • WCAG 2.0 AA 1.4.3 – There is insufficient contrast for text on some pages
  • WCAG 2.1 AA 1.4.10 – Some of our pages scroll in two dimensions on small screens like mobiles
  • WCAG 2.1 AA 1.4.10 – Some of our pages require zooming and 2D scrolling on small screens like mobiles
  • WCAG 2.1 AA 1.4.11 – There is insufficient contrast between some of our form controls and their surroundings
  • WCAG 2.0 AA 2.4.7 – Not all controls change appearance when selected
  • WCAG 2.0 AA 3.2.5 – Not all links explain they open in a new tab

Non-compliance with AAA Standard

  • WCAG 2.0 AAA 1.4.6 – Not all text has very high contrast
  • WCAG 2.0 AAA 2.5.5 – Not all interactive controls are large

PDFs

Some PDF documents are not fully accessible as they are not machine-readable.

We are working towards amending the existing PDFs and ensuring processes are in place to make sure newly published PDFs meet accessibility standards.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

What we’re doing to improve accessibility

Whilst the Hull Data Observatory is owned and managed by Hull City Council, we use a third-party provider (ESRI UK) to provide some functions and tasks for our web users such as reports, dashboards and mapping etc.

The non-compliance issues that have been identified have therefore been placed into two categories:

Issues within the scope of Hull City Council

  •  WCAG 2.0 A 1.3.1 – Not all tables have headers
  • WCAG 2.0 A 1.3.1 – Not all headings include text
  • WCAG 2.0 A 1.3.1 – Not all lists or groups of links are written semantically
  • WCAG 2.0 A 1.3.1 – Not all table headings have a scope
  • WCAG 2.0 A 2.4.4 – Not all links explain their purpose
  • WCAG 2.0 A 2.4.4 – Some link text is the same for different purposes
  • WCAG 2.0 A 4.1.1 – Not all lists are marked up correctly
  • WCAG 2.0 A 4.1.1 – There are duplicate IDs
  • WCAG 2.1 AA 1.4.10 – Some of our pages scroll in two dimensions on small screens like mobiles
  • WCAG 2.1 AA 1.4.10 – Some of our pages require zooming and 2D scrolling on small screens like mobiles
  • WCAG 2.0 AA 3.2.5 – Not all links explain they open in a new tab

Action: The Insight Team will work through the issues identified and undertake the work required to fix these issues.

Priority: Priority will be given to non-compliance with the A Standard first, followed by non-compliance with the AA Standard.

Timeline: The Insight Team will undertake this work between August 2025 and December 2025.

 Issues outside the scope of Hull City Council

  • WCAG 2.0 A 1.1.1 – Some of our adjacent links point to the same destination
  • WCAG 2.0 A 1.3.1 – Not all lists or groups of links are written semantically
  • WCAG 2.0 A 1.3.1 – Not all table headings have a scope
  • WCAG 2.0 A 2.1.1 – Not all functionality is available to keyboard users
  • WCAG 2.0 A 3.2.2 – Not all forms have a submit button
  • WCAG 2.1 AA 1.3.5 – The purpose of all fields is not identified programmatically
  • WCAG 2.0 AA 1.4.3 – There is insufficient contrast for text on some pages
  • WCAG 2.1 AA 1.4.10 – Some of our pages scroll in two dimensions on small screens like mobiles
  • WCAG 2.1 AA 1.4.11 – There is insufficient contrast between some of our form controls and their surroundings
  • WCAG 2.0 AA 2.4.7 – Not all controls change appearance when selected
  • WCAG 2.0 AAA 1.4.6 – Not all text has very high contrast
  • WCAG 2.0 AAA 2.5.5 – Not all interactive controls are large

ESRI UK have conducted a Web Accessibility Overview outlining how their reports, dashboards and websites meet the Web Content Accessibility Guidelines (WCAG).

View the ESRI Data Observatory Accessibility Overview

Action: The Insight Team have contacted ESRI UK and provided them with details of the specific non-compliance issues that have been identified as being outside the scope of Hull City Council. ESRI UK will, with the Insight Team, develop a plan of action to address these issues.

Priority: Priority will be given to those issues which are possible to be fixed in the short and medium term.

Short Term ESRI will try to fix issues with the sites colour scheme and the problems this creates with contrast; hoping to tackle both AA and AAA Standard non-compliance at the same time (1.4.3, 1.4.6 and 1.4.11)
Medium Term SRI will try to fix issues that should be possible with relatively simple changes / updates to the site’s html code (1.1.1 and 1.3.1)
Long Term ESRI will look at how non-compliance issues with the more sophisticated third-party mapping and reporting tools can be improved in future software updates (1.3.5, 1.4.10, 2.1.1, 2.4.7, 2.5.5, and 3.2.2)

Timeline: The Insight Team are meeting with ESRI in August 2025 to discuss these issues in more detail. They will ask, as an action from that meeting, for proposed timelines from ESRI and, once provided, will update this Accessibility Statement.

Preparation of this accessibility statement

This statement was updated 28 July 2025.

This website was last tested on 24 July 2025.

The test was carried out by Hull City Council using the Silktide system and 200 were tested using automated testing and manual checks